Frequently Asked Questions
Everything you need to know about your music collection and orders.
What is the standard shipping time for vinyl and CDs?
Domestic orders typically arrive within 3-7 business days via standard shipping. International delivery times vary by location but generally take 10-21 business days.
How do you ensure records aren't damaged during transit?
We use specialized, heavy-duty corrugated cardboard mailers designed specifically for vinyl records to prevent corner dings, warping, and surface scratches during the shipping process.
What is your return policy for opened media?
To maintain quality standards, we only accept returns on unopened and sealed items within 30 days of purchase. Defective items can be exchanged for the same title regardless of seal status.
Do you offer pre-orders for upcoming album releases?
Yes, pre-orders are available for most major upcoming releases. We strive to ship pre-ordered items so they arrive as close to the official release date as possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your package's progress.